Thursday 29th June 2023
A Notice From The Avenue Surgery, Warminster:
Dear Patients of The Avenue Surgery,
Many thanks for your patience during the last 3 years with all the upheavals that the pandemic has caused and in the last 12 months as we have been trying to navigate post-pandemic times.
Over the last 12 months we have gone from being staffed by 8 full time partners to at our lowest 5 full time partners. Throughout all of this we have been truly touched by the support we and the staff have received. We have also done our best to respond to all complaints and try to ensure that we are delivering the best healthcare that you deserve.
In the last 18 months we have lost Doctors Wingfield, Corey, Austin and Hirst. We have had to bring in allied work forces such as our Living well team (who support our elderly vulnerable team), ECP’s (Emergency Care Practitioners – who deliver the majority of our on the day acute medical care) and our Pharmacy team (looking after much of your medication needs).
We are also helping to train the GPs of the future – with Dr Boyd-Carson who will be with us until he finishes his GP training in February. In August we will have two further final year GP’s trainees (2 fully qualified doctors in their last year of specialist training) Dr Jones and Dr Griffiths.
We have had to markedly alter the way we have worked historically to ensure maximising the number of patients we can safely see with a reduced GP workforce, and we have weekly been seeing above the numbers in comparison to other practices in the Wiltshire area.
We have manged to recruit further GPs – in September 2022 we welcomed Dr Minton, in December, Dr Mitchell, and in mid-July Dr Payne will also be joining us. Sadly, Dr McDonagh will be leaving us at the end of July, but she is being replaced by Dr Bryony Moore.
We have taken on board comments made through all mediums available to patients and we are going to trial a new triage system which hopefully will be even more efficient and streamlined for our patients. It will mean less waiting for call backs and hopefully issues dealt with at the time you call in to us.
However, for us to do this we need to ask for your patience once more. This will mean a slightly longer call initially with our patient navigators but will help with your outcome and patient experience. We aim to trial this from Monday the 3rd of July. This will be a system that we will keep evolving as we use it but has already been implemented in practices across Wiltshire with benefits to patients.
Earlier in the year we put out communications for PPG (patient participation group) volunteers and have been overwhelmed by the response. We will be contacting patients to take this forward and hope to have a PPG up and running by the Autumn.
Once again, from all of us at the practice thank you for your patience, your support, your comments, and your kindness towards us all. Please be reassured we at the practice are working to improve the service, we are aware we do not always get this right, but we will continue to strive and evolve to ensure that our population are getting the best possible service we can provide.